Friday, June 3, 2011

Seriously... tortillas? Come on dad.

When I was driving home yesterday, there was a large Macy's truck blocking the driveway to my house. So, I parked my truck on the street and went inside my neighbor's house to see what the heck was going on.

Oh yeah, did I mention my neighbor's are Ron & Joan Buzzard? I know... I know. It's really weird. We work together and live right next to each other.

It's just like the "olden days". You know, like if another person on the homestead needed some quilting material or milk or whatever... they'd just go next door and share the collective resources.

Actually it works out ok. Our son loves living here too. Not gonna lie, the free babysitting is a bigtime bonus!



Back then, in the "olden days" it was much different.

I'm much better off now though, because my dad's garage is like Home Depot. It comes in real handy when you need to build a fence, or pressure wash your porch, or steal something he won't notice is gone... you get the picture.

So, back to Macy's.

I parked my truck, walked up my parents' entry area, across a luxury Macy's red carpet (very nice touch!), and experienced the best customer service I have in a long time.

Check out Alma and her super furniture delivery crew:



See that guy on the left holding the tortillas? Ron Buzzard, in classic fashion did something way out of left field, and offered Alma and her crew drinks and tortillas. Seriously... tortillas, come on dad.

Immediately when I walked in, I noticed Alma and her crew had smiles on their faces. They were happy to be providing a service my parents had been anticipating for several months. They were quick, efficient, professional, and pleasant to be around.

I told Alma I loved her red carpet at the front door! Alma quickly responded, "Ya, Ju don't get dat service fum Big Lots".

I'll tell you what... people like Alma are enjoyabe to be around. I don't care how much education, credentials, experience or whatever you do or don't have. Alma was a charismatic person with a magnetic personality. Macy's is lucky to have her.



People like Alma are invaluable in business. I'm happy to say we have several "Alma's" here at Liberty Bell.

I spoke with Alma at length after she completed the job. I learned that every day she starts at 5am and gets off at 8pm. She was telling me this, happy and smiling the whole time.

I'm inspired by Alma. I'm more inspired by her than Donald Trump, or LeBron James, or Charlie Sheen.

P.S. Here's the old couch going up for sale on Craigslist. If you're a big fan of flannel shirts, this is the one for you. "I give you good deal"

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