Friday, July 8, 2011

Burger King Graduates

There is nothing worse than finishing up an AV job, making sure everything works perfect for the client, then getting a call a few days later and... "nothing works".

What are you talking about?? I was just there and we tested everything together! I watched the smile on your face and pure delight in our AV awesomeness when we popped in your bluray!? Remember, you thanked me for doing such a great job!

Arrg! I feel like we let them down and didn’t do our job correctly. What went wrong? So, I reschedule to send a tech back out and guess what???

After we left the first time, they called their service provider, either Dish, DirectTV, Comcast, AT&T etc to change something and the tech who came out hooked up the new equipment directly to the TV... (only after trial and error and completely un-doing all our wiring at the AV receiver)!

Now I don’t blame the client, they look to us to be the pro and take care of their mess... which we always do. All I ask is that if they plan on upgrading their equipment to just let us help them! I would say that 95% of large service provider techs don't know what they are doing when it comes to integration with home theater and home control systems. One of my clients recently called them "Burger King Graduates."

So next time you update your service provider or equipment, schedule us to help! Trust me, you'll be glad you did!

1 comment:

  1. wow, awesome article post.Thanks Again. Really Great.