Sunday, February 12, 2012
Email, Text, Facebook, Twitter, Onlne...
Let's face it, the world is changing. The internet and digital communication has changed everything and how business is being done these days!
People don't pick up the phone anymore. Voicemail, Ugh! You gotta take the time input your password, listen to the message, try to transcribe their number (while they are breaking up and while you're driving, or in between meetings or whatever)... you call them back and get their voicemail... when they call you back, you're in another meeting, or on the other line... you get their voicemail... again!
...you guys know what I'm talking about!
Why not email or text your clients back?
Sure, voicemail and phone calls are appropriate at times... so are in-person meetings. Each communication type holds it's proper place.
I'm just sayin'... busy people rely on email and text. There's only so much time in the day.
Plus, email can include attachments, lots of detail that cannot be communicated over the phone.
There are times when you can't pick up the phone. Its a lot easier to respond to an email or text and keep your client in the loop.
It's not impersonal. Busy people will appreciate it.
Why not Skype your clients? I've done it... I've done showroom tours on skpye, carrying around my laptop or iPad.
Time is precious, feel out your client. Figure out what works for them.
Maybe its a 45minute phone conversation. Maybe its a quick email... It might be a simple follow up text. It might require sending your client a simple YouTube demonstration video so they can picture what you're talking about. It might require forwarding them a link to more info... BE INTUITIVE!